An “incredibly positive and reliable person”, who is able to “excellently manage all stakeholders at all times… with a high degree of commitment and great empathy”. Those are just some of the words used by previous customers to describe Danny Woods.
The well-respected customer success expert brings 15 years of fitness industry experience to Funxtion as well as a proven track record of building winning customer success teams. Danny was previously the Global Client Services Director at SweatWorks, a leading digital technology agency in the fitness and wellness industry. He was also the Enterprise Customer Success and Enterprise Sales lead for EGYM (previously Netpulse) in both Europe and the United States.
“Danny is highly regarded in the fitness industry with superior expertise in customer success. We are beyond excited to be working with him and look forward to taking our customer journey to the next level.”Ernst de Neef, Co-Founder and CEO at Funxtion.
He joins Funxtion at an exciting time, with the team growing rapidly since its recent funding announcement. Danny will be joining Funxtion’s management team with a primary focus to bridge the relationship between Funxtion and its clients to ensure they receive the maximum value from the partnerships.
“There has never been a more important time for operators to focus on enhancing the member experience in the gym, at home and on the go,” said Woods. “Funxtion has been helping brands such as PureGym UK, GoodLife Fitness Canada and Fitness First Germany unlock their digital potential and I’m delighted to be joining their talented Funxtion team. I look forward to working with their existing and new customers to deliver a world-class customer experience.”Danny Woods, Head of Customer Success at Funxtion
If you’d like to know more about working at Funxtion, check out our Careers Page.